# Tourbi — Complete Platform Documentation > Tourbi is an all-in-one travel technology platform built for tour operators, travel agencies, and Destination Management Companies (DMCs) across Africa and beyond. ## Company Overview Tourbi was founded to solve the operational challenges faced by travel businesses in emerging markets. The platform digitizes traditionally manual processes — from lead management and booking to payments and fleet tracking — into a single, integrated cloud-based system. ### Mission To empower travel businesses to digitize, scale, and deliver exceptional experiences through technology. ### Headquarters KG 171, Kigali, Rwanda ### Contact - Email: hello@tourbi.tech - Website: https://tourbi.tech - LinkedIn: https://www.linkedin.com/company/tourbi - YouTube: https://www.youtube.com/@tourbi --- ## Products & Features ### 1. Travel CRM A purpose-built CRM for travel businesses. Track leads from inquiry to booking, automate follow-up sequences, segment customers by trip type or value, and maintain a complete history of interactions. Integrates with email, WhatsApp, and SMS. ### 2. Booking Management End-to-end booking engine supporting multi-day tours, activities, transfers, and accommodations. Features include real-time availability, automated confirmation emails, calendar sync, and group booking support. ### 3. AI Itinerary Builder Uses artificial intelligence to generate personalized travel itineraries based on traveler preferences, budget, duration, and interests. Outputs professional PDF itineraries that can be shared with clients. ### 4. Payment Processing Accept payments through credit cards, bank transfers, mobile money (M-Pesa, MTN Mobile Money), and online payment gateways. Supports multi-currency transactions and automated invoice generation. ### 5. Fleet Management Track vehicle locations in real time, manage maintenance schedules, assign drivers to trips, and monitor fuel consumption. Designed for safari companies and transfer operators. ### 6. Channel Manager Distribute tour and activity inventory across multiple Online Travel Agencies (OTAs) and booking platforms from a single dashboard. Prevent overbooking with real-time sync. ### 7. Analytics Dashboard Real-time business intelligence with metrics on revenue, bookings, lead conversion, customer acquisition cost, and operational efficiency. Custom report builder with export capabilities. ### 8. Travel Agent Portal A dedicated portal for travel agents and partners to search availability, create bookings, and manage their client portfolios. Includes commission tracking and white-label options. ### 9. Website Builder Create professional, SEO-optimized travel websites with booking integration. Mobile-responsive templates designed specifically for tour operators and travel agencies. ### 10. Inventory Management Manage tours, activities, accommodations, and transport inventory with seasonal pricing, blackout dates, and capacity controls. ### 11. Communication Hub Centralized messaging system supporting email, SMS, WhatsApp, and in-app notifications. Automated triggers for booking confirmations, reminders, and follow-ups. ### 12. API & Integrations RESTful API for custom integrations. Pre-built connectors for popular tools including accounting software, email marketing platforms, and channel managers. --- ## Pricing ### Starter Plan — $7/user/month - Basic CRM & customer profiles - Up to 100 leads / 50 bookings per month - Basic sales pipeline & tour package builder - Up to 3 guides - 2 GB document storage - Basic branding (logo & colors) - No AI features, no API access ### Pro Plan — $25/user/month (Most Popular) - Everything in Starter, plus: - Advanced CRM with history - Unlimited leads & bookings - Advanced sales pipeline + automation - AI itinerary builder (standard) - AI itinerary suggestions & AI sales/booking insights - Unlimited guide management - HR & people management - Basic financial tracking - API access ### Business Plan — $75/user/month - Everything in Pro, plus: - Full CRM with custom fields - Custom sales pipelines + advanced rules - Advanced AI itinerary builder (custom rules) - Custom tour package builder - GDS + API for tickets & hotels - AI marketing recommendations - AI competitor analytics - Advanced AI business intelligence ### Enterprise Plan — Custom pricing - Everything in Business, plus: - White-label across multiple brands - Multi-branch & multi-entity consolidation - Multi-currency accounting - SSO, SAML & custom audit logs - Custom roles & permissions - Custom GDS & supplier integrations - Custom-trained AI models - Dedicated account manager Yearly billing saves 10% on all paid plans. All plans include a 28-day free trial. --- ## Target Industries 1. **Tour Operators** — Multi-day tour companies, day tour operators, adventure tourism 2. **Travel Agencies** — Both online and brick-and-mortar agencies 3. **DMCs (Destination Management Companies)** — Ground handlers and destination specialists 4. **Safari & Wildlife Companies** — Game drives, bush camps, conservation tourism 5. **Hotel & Accommodation Providers** — Lodges, boutique hotels, guesthouses 6. **Transfer & Transport Companies** — Airport transfers, shuttle services --- ## Key Differentiators - **Africa-First Design**: Built for the unique needs of African travel markets including mobile money integration and offline capabilities - **All-in-One Platform**: Replaces 5-10 separate tools with a single integrated system - **AI-Powered**: Leverages artificial intelligence for itinerary generation and business insights - **Affordable**: Pricing designed for small and medium travel businesses in emerging markets - **Mobile-Friendly**: Full functionality accessible on mobile devices for on-the-go management --- ## Frequently Asked Questions **Q: What is Tourbi?** A: Tourbi is an all-in-one travel technology platform that helps tour operators, travel agencies, and DMCs manage their entire business — from customer relationships and bookings to payments and fleet management. **Q: How much does Tourbi cost?** A: Plans start at $7/user/month for Starter, $25/user/month for Pro, $75/user/month for Business, and custom pricing for Enterprise. Yearly billing saves 10%. All plans include a 28-day free trial. **Q: Does Tourbi support mobile money payments?** A: Yes, Tourbi supports multiple mobile money providers including M-Pesa and MTN Mobile Money, alongside credit cards and bank transfers. **Q: Can I integrate Tourbi with my existing tools?** A: Yes, Tourbi offers a RESTful API and pre-built integrations with popular business tools. Enterprise plans include custom integration support. **Q: Is there a free trial?** A: Yes, all plans include a free trial period. **Q: Does Tourbi work offline?** A: Tourbi includes offline capabilities for essential functions, with automatic sync when connectivity is restored. --- ## Links - Homepage: https://tourbi.tech - Features: https://tourbi.tech/features - Pricing: https://tourbi.tech/pricing - Request Demo: https://tourbi.tech/demo - Start Free Trial: https://tourbi.tech/trial - Contact Us: https://tourbi.tech/contact - About Us: https://tourbi.tech/about - Blog: https://tourbi.tech/blog - API Docs: https://tourbi.tech/api-docs - Help Center: https://tourbi.tech/help-center - Product FAQs: https://tourbi.tech/product-faqs - Partners: https://tourbi.tech/partners - Careers: https://tourbi.tech/careers - Privacy Policy: https://tourbi.tech/privacy-policy - Terms of Service: https://tourbi.tech/terms-of-service